VR SOP Training for Electronics Repair & Refurb (RMA Centres)

Relevant case studies

Blog post: 23/01/2026 10:22 am

Author: Spark Team

VR SOP Training for Electronics Repair & Refurb (RMA Centres)

Faster diagnosis, consistent rework, fewer returns

Refurb centres need consistent triage, safe rework and clean documentation. Spark designs bespoke VR training that mirrors your intake grading, ESD benches, diagnostic flows, parts swaps, functional testing and re-pack standards—so teams practise the exact method before working on customer devices.

Typical challenges

• Triage: grading rules, fault codes and warranty decisions.
• Rework safety: ESD discipline, battery handling and tool use.
• Testing: full function checks, thermal checks and burn-in.
• Quality: cosmetic standards, data wipe steps and traceability.

How our bespoke build helps

1. Capture SOPs & quality bars: grading matrices and test scripts.
2. Create scenarios: intake, repair, retest, data wipe and pack-out.
3. Coach in VR: prompts aligned to your ticketing and test stations.
4. Assess: repair accuracy, re-return rates and missed checks.

Benefits

• Shorter turnaround times.
• Lower repeat RMAs and stronger customer satisfaction.
• Clear training evidence for audits and partners.

Why Spark

Your device rules and test steps—turned into simple training that scales across sites.

See a repair/refurb VR SOP demo. Contact Spark.

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