Blog post: 15/05/2025 11:46 am

Author: Spark Team

With customers expecting immediate solutions, traditional support channels can sometimes fall short. Self-service troubleshooting with Augmented Reality (AR) is transforming customer support by providing instant, interactive guidance directly on customers’ devices. Spark Emerging Technologies uses AR to overlay step-by-step instructions onto physical products, allowing users to identify and resolve issues on their own, without the need for external support. This self-service approach enhances user satisfaction, reduces support costs, and provides a more efficient troubleshooting experience.

Blog post: 22/04/2025 9:27 am

Author: Spark Team

Understanding users’ emotions in real-time can significantly enhance virtual experiences, especially in customer service, training, and interactive simulations. Sentiment tracking in VR by Spark Emerging Technologies uses advanced analytics to capture and interpret user emotions throughout VR interactions, enabling businesses to tailor experiences, identify engagement patterns, and improve customer satisfaction. By analysing facial expressions, tone, and body language, VR sentiment tracking allows companies to gain a deeper understanding of how users feel, creating a more responsive and adaptive environment.

Blog post: 15/04/2025 2:34 pm

Author: Spark Team

In an era where customer expectations are higher than ever, businesses are constantly seeking innovative ways to improve engagement and satisfaction. Virtual Reality (VR) offers a unique platform for enhancing customer experiences by creating immersive, interactive environments that allow customers to engage with products and services in novel ways. Spark Emerging Technologies harnesses the power of VR to transform customer interactions, offering memorable experiences that foster loyalty and drive business success.

Blog post: 08/04/2025 10:22 am

Author: Spark Team

In today’s customer-focused landscape, businesses thrive by capturing immediate feedback and improving their services based on real-time insights. Augmented Reality (AR) now makes this easier than ever by allowing customers to give feedback directly within an immersive environment. Real-time customer feedback with AR from Spark Emerging Technologies enables users to share instant reactions and insights on products and services, enhancing customer engagement and providing businesses with invaluable, actionable data.

Blog post: 04/12/2024 9:51 pm

Author: Spark Team

In the evolving digital landscape, customer service is reaching new heights with VR technology. One of the most impactful developments in VR for customer support is the use of interactive customer assistance avatars. These avatars act as virtual representatives, offering real-time help within immersive VR environments. From navigating complex products to answering detailed service inquiries, customer assistance avatars provide a lifelike support experience that enhances customer satisfaction and streamlines support operations.