Blog post: 15/08/2025 8:59 am

Author: Spark Team

Customer service teams often face challenging interactions that require patience, empathy, and effective problem-solving. Traditional training methods can fall short in preparing agents for the emotional and situational complexities of complaint handling. Immersive VR training for complaint handling offers a new solution, enabling teams to experience realistic scenarios in a controlled environment. Spark Emerging Technologies develops VR experiences that provide hands-on practice with difficult customer interactions, helping agents build confidence and refine their skills for real-world complaint resolution.

Blog post: 07/08/2025 2:11 pm

Author: Spark Team

In today’s increasingly diverse workplace, empathy is a crucial skill for fostering understanding and building positive relationships. Traditional empathy training often falls short, but Virtual Reality (VR) offers a unique solution. Virtual empathy training immerses users in scenarios where they experience others’ perspectives, promoting understanding and enhancing emotional intelligence. Spark Emerging Technologies leverages VR to create impactful empathy training programs that build empathy through firsthand experiences, enabling employees to respond with greater compassion and cultural awareness in professional settings.

Blog post: 09/06/2025 1:52 pm

Author: Spark Team

As customers become more demanding and informed, the need for personalised product support has never been greater. Augmented Reality (AR) provides an innovative solution for delivering customisable product support, enabling businesses to offer tailored assistance that meets individual customer needs. Spark Emerging Technologies leverages AR to create interactive experiences that allow users to receive personalised guidance, troubleshoot issues, and learn about products in real-time, enhancing customer satisfaction and loyalty.

Blog post: 15/05/2025 11:46 am

Author: Spark Team

With customers expecting immediate solutions, traditional support channels can sometimes fall short. Self-service troubleshooting with Augmented Reality (AR) is transforming customer support by providing instant, interactive guidance directly on customers’ devices. Spark Emerging Technologies uses AR to overlay step-by-step instructions onto physical products, allowing users to identify and resolve issues on their own, without the need for external support. This self-service approach enhances user satisfaction, reduces support costs, and provides a more efficient troubleshooting experience.

Blog post: 22/04/2025 9:27 am

Author: Spark Team

Understanding users’ emotions in real-time can significantly enhance virtual experiences, especially in customer service, training, and interactive simulations. Sentiment tracking in VR by Spark Emerging Technologies uses advanced analytics to capture and interpret user emotions throughout VR interactions, enabling businesses to tailor experiences, identify engagement patterns, and improve customer satisfaction. By analysing facial expressions, tone, and body language, VR sentiment tracking allows companies to gain a deeper understanding of how users feel, creating a more responsive and adaptive environment.