Insurance

Blog post: 11/05/2026 1:01 pm

Author: Spark Team

Insurance claims work depends on judgement, experience and the ability to interpret complex situations. That experience is often built slowly through years of live case exposure. Virtual reality could help accelerate that process by placing claims professionals inside realistic scenarios where they can practise assessment, communication and decision-making before handling similar cases in the real world.

Blog post: 14/04/2026 1:32 pm

Author: Spark Team

Insurance is not usually the first sector associated with virtual reality, but it is becoming a more interesting one as insurers look for better ways to explain complexity, train staff and modernise customer interaction. Recent insurance-sector writing from Emerald frames “the metaverse in insurance” around virtual customer experiences, while wider industry discussion continues to connect immersive technology with claims understanding, policy explanation and digital innovation.

Blog post: 12/03/2026 2:57 pm

Author: Spark Team

Insurance is not always seen as a natural fit for augmented reality, but it has several processes that could benefit from more visual, contextual and interactive tools. Claims handling, risk assessment, staff training and customer guidance all involve moments where better visual understanding could improve speed, consistency and confidence. Recent insurance research and industry commentary suggest AR has growing relevance in claims assessment and customer experience, particularly when paired with AI and digital workflows.

Blog post: 12/02/2026 11:34 am

Author: Spark Team

Artificial Intelligence (AI) is transforming the insurance industry by providing advanced tools for automating payouts efficiently and accurately. Payout Automation AI involves using AI technology to streamline the payout process, offering insurers innovative ways to enhance customer satisfaction, reduce processing times, and minimise errors. Spark Emerging Technologies is at the forefront of this innovation, offering advanced AI solutions that revolutionise payout automation.

Blog post: 25/10/2024 12:12 pm

Author: Spark Team

Augmented Reality (AR) is transforming the way businesses interact with their customers by creating immersive and interactive user experiences. Customer Portals AR involves using AR technology to enhance customer portals, providing users with engaging and intuitive ways to access information and services. Spark Emerging Technologies is at the forefront of this innovation, offering advanced AR solutions that revolutionise customer portals.