VR SOP Training for Automotive Service Bays & Customer Handover

Relevant case studies

Blog post: 27/01/2026 2:23 pm

Author: Spark Team

VR SOP Training for Automotive Service Bays & Customer Handover

Consistent repairs and a better customer experience

Dealerships must deliver quality repairs quickly while keeping customers informed. Spark creates bespoke VR training that mirrors your bay routines, safety steps, diagnostic flows, service checklists and handover scripts—so teams follow one clear standard.

Typical challenges

• Safety: lifts, EV/HV precautions, battery handling and workshop traffic.
• Diagnosis: consistent fault finding and correct test sequencing.
• Quality checks: road test steps, final inspection and paperwork.
• Customer handover: explaining work done and advising next service items.

Our bespoke build approach

1. Capture SOPs: service menus, brand standards and forms.
2. Create scenarios: booking in, diagnosis, repair, QC and handover conversation.
3. Coach in VR: prompts matched to your process and tone of voice.
4. Assess: rework, missed checks and customer satisfaction drivers.

Benefits

• Fewer comebacks and rework.
• Faster onboarding for new technicians.
• More consistent customer experience.

Why Spark

Your brand standards, your bays—turned into training that supports both quality and service.

Discuss a dealership VR SOP programme. Contact Spark.

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